SaaS providers
Companies selling software as a service.
With SaaS you are not selling software but access to a service. The terms therefore have to address availability, changes to functionality, handling of customer data and clear rules for ending the subscription.
What Issues Do Clients Come to Us With?
01
Changes to price and functionality
It is not agreed how the price and the scope of the service may change during the subscription.
02
What happens to data after termination
There are no rules on what happens to customer data once the service ends.
03
Liability for outages
Liability for an outage or a security incident is not defined.
04
Roles under the GDPR
It is not settled who is the controller and who is the processor.
What exactly do we do for you?
Terms of service
Terms of use and the ordering process.
SLA
Availability, support and maintenance windows.
Processor agreement
A GDPR agreement including the sub-processor annex.
Subscription and termination
Rules for trials, upgrades and ending the subscription.
Data export and deletion
Terms for handing over and deleting customer data.
Who is this service intended for?
Buyers of SaaS tools
Companies that need to assess a supplier terms.
How the collaboration works
- 01
Product analysis
We go through the product, the pricing and the target markets.
- 02
Document structure
We propose the structure of the terms based on customer type.
- 03
Drafting
We prepare the documents including the data protection annexes.
- 04
Alignment with practice
We verify that the terms match how the application actually behaves.
Our team
Why LEXANTE
Rebríček
#1Law firm #1
Hodnotenie
5.0Google rating
Google
Skúsenosť
50+Years of experience
Skúsenosť
16+Team members
Klient
1000+Satisfied clients
Rebríček
Ranked by Legal500 among the most promising law firms in Slovakia
Legal500
Skúsenosť
3Offices in 3 cities
Bratislava, Banská Bystrica, Košice
Skúsenosť
A team of attorneys, legal and business experts
Časté otázky k tejto službe
Mainly the scope of the service, subscription, changes to price and functionality, availability, support, liability, handling of customer data and the rules for terminating the service.
Depending on the product, an SLA, maintenance windows, support response times and rules for situations where the service does not meet the agreed parameters can be set.
The terms should specify the option to export data, the period for retrieving them, the handover format and the subsequent deletion or other handling of the data.
The position of each party in the processing of personal data needs to be determined and, where necessary, the processing terms, sub-processors and security obligations adjusted.
Often yes. There may be differences between B2B and B2C models, individual countries, billing methods, product functionality and the scope of data processing.
Preparing the terms for your SaaS?
We will set the terms of service, the SLA and data protection around your product.
Write to us
Contact us to schedule a consultation
- 01
Please briefly describe what you need help with.
- 02
We will contact you and suggest the best course of action.
