IT service suppliers
Software companies, integrators and service providers.
IT projects most often fail on an unclear scope, timelines and liability for defects. We therefore build the contract so that it remains usable precisely when the project stops going to plan.
What Issues Do Clients Come to Us With?
01
Unclear scope of performance
What is being delivered and when it is accepted is not defined.
02
No SLA
The contract does not address service availability or remedies for outages.
03
Unresolved rights to the work
It is not clear who owns the rights to the deliverable and the source code.
04
A difficult exit
There are no rules for handing over the system and terminating the contract.
What exactly do we do for you?
Framework agreements
IT service agreements and individual work orders.
SLAs
Availability, response times and service credits for missed parameters.
Support and outsourcing
Support, maintenance and IT outsourcing agreements.
Data protection
Processor agreements under the GDPR as part of the delivery.
Exit and data migration
Rules for ending the cooperation and handing over data.
Who is this service intended for?
Buyers of IT solutions
Companies and institutions procuring IT solutions.
How the collaboration works
- 01
Identifying priorities
We go through what is critical for you in the project.
- 02
Proposing the structure
We propose the contract structure and the key mechanisms.
- 03
Drafting
We prepare the text and walk your team through it.
- 04
Support in negotiation
We support you in negotiations with the other side.
Our team
Why LEXANTE
Rebríček
#1Law firm #1
Hodnotenie
5.0Google rating
Google
Skúsenosť
50+Years of experience
Skúsenosť
16+Team members
Klient
1000+Satisfied clients
Rebríček
Ranked by Legal500 among the most promising law firms in Slovakia
Legal500
Skúsenosť
3Offices in 3 cities
Bratislava, Banská Bystrica, Košice
Skúsenosť
A team of attorneys, legal and business experts
Časté otázky k tejto službe
Mainly the precise scope of performance, acceptance, deadlines, price, liability, SLA, support, rights to deliverables, handling of data and the terms for ending the cooperation.
Mainly for services where system availability, support response times or incident handling matter. The SLA should clearly define the expected service level and the consequences of not meeting it.
The contract should specify exactly who may use, modify or further provide the deliverable and to what extent, and how third-party components are dealt with.
The contract should address an exit scenario - handover of documentation, data, access credentials, work in progress and further cooperation needed to transition to another supplier.
Yes. In a review we focus on risky provisions, unbalanced liability, acceptance, SLA, IP rights, termination and other points relevant to the specific project.
Drafting or reviewing an IT contract?
We will go through the project and the risks and prepare a contract that holds up even in a dispute.
Write to us
Contact us to schedule a consultation
- 01
Please briefly describe what you need help with.
- 02
We will contact you and suggest the best course of action.
