SaaS providers
Companies selling software as a service.
With SaaS you are not selling software but access to a service. The terms therefore have to address availability, changes to functionality, handling of customer data and clear rules for ending the subscription.
What Issues Do Clients Come to Us With?
01
Changes to price and functionality
It is not agreed how the price and the scope of the service may change during the subscription.
02
What happens to data after termination
There are no rules on what happens to customer data once the service ends.
03
Liability for outages
Liability for an outage or a security incident is not defined.
04
Roles under the GDPR
It is not settled who is the controller and who is the processor.
What exactly do we do for you?
Terms of service
Terms of use and the ordering process.
SLA
Availability, support and maintenance windows.
Processor agreement
A GDPR agreement including the sub-processor annex.
Subscription and termination
Rules for trials, upgrades and ending the subscription.
Data export and deletion
Terms for handing over and deleting customer data.
Who is this service intended for?
Buyers of SaaS tools
Companies that need to assess a supplier terms.
How the collaboration works
- 01
Product analysis
We go through the product, the pricing and the target markets.
- 02
Document structure
We propose the structure of the terms based on customer type.
- 03
Drafting
We prepare the documents including the data protection annexes.
- 04
Alignment with practice
We verify that the terms match how the application actually behaves.
01
Terms that match the product
We start from how the application actually works, not from a generic template.
02
Data handled properly
Export and deletion of customer data are settled before the first customer signs up.
Preparing the terms for your SaaS?
We will set the terms of service, the SLA and data protection around your product.
Write to us
Contact us to schedule a consultation
- 01
Please briefly describe what you need help with.
- 02
We will contact you and suggest the best course of action.
